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Terms and Conditions

 ALANIA WORKSHOP ONLINE STORE REGULATIONS

 

 

Table of Contents

 

§ 1 Definitions § 2 Placing and Processing Orders § 3 Delivery § 4 Payment Methods § 5 Right of Withdrawal from the Agreement (Returns) § 6 Complaints (Non-Conformity of Goods with the Agreement) § 7 Personal Data Protection and Privacy Policy § 8 Out-of-Court Complaint Resolution and Claim Enforcement § 9 Final Provisions

 

§ 1 Definitions

 

The terms used in these Regulations mean:

  • Client – any entity making a purchase in the Online Store.

  • Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.

  • Entrepreneur with Consumer Rights – a natural person concluding an agreement directly related to their business activity, where the content of this agreement indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of provisions concerning the Central Register and Information on Business Activity (CEIDG).

  • Client Account – an individual Client panel within the Online Store, which gathers information about placed orders and Client data. Creating an Account is voluntary.

  • Online Store – the internet service operated by the Seller, available at alaniaworkshop.pl, through which the Client can place orders for Goods.

  • Seller – ALANIA WORKSHOP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Strzebowiska 14, 38-608 Wetlina, Poland, NIP: 6881309604, REGON: 543040424, email address: alaniaworkshop@gmail.com.

  • Goods – a product available in the Online Store's offer.

  • Custom-Made Goods – non-prefabricated goods, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs (e.g., personalized, made to specific dimensions, created from scratch at the Client's request).

  • Sales Agreement – a sales agreement for Goods within the meaning of the Polish Civil Code, concluded between the Seller and the Client via the Online Store.

  • Regulations – these Online Store regulations.

  • Working Days – weekdays from Monday to Friday, excluding public holidays.

 

§ 2 Placing and Processing Orders

 

  1. All Goods offered in the Online Store are new and free from physical and legal defects, with the exception of information about any defects or imperfections clearly indicated in the product description (e.g., clearance items).

  2. The photos of Goods presented on the Online Store's pages are for illustrative purposes. Due to monitor settings, the colors or details of the Goods may slightly differ from the actual ones.

  3. The prices of Goods provided in the Online Store are gross prices (include VAT) and are expressed in Polish Zloty (PLN), US Dollars (USD), or Euro (EUR), depending on the Client's selection. These prices do not include the cost of delivery of the Goods, which is provided separately.

  4. For Goods that are or have been subject to a price reduction, in addition to information about the reduced price, we also provide information about the lowest price of that Good that was in effect in the period of 30 days before the introduction of the reduction, in accordance with applicable regulations.

  5. Orders in the Online Store can be placed 24 hours a day, 7 days a week.

  6. To place an order, you must:

    • Select the desired Goods and add them to the cart.

    • Proceed to the cart and fill out the order form, providing the necessary Client data and delivery address.

    • Choose the preferred delivery and payment method.

    • Confirm the order by clicking the "Order and Pay" button or an equivalent button, which signifies consent to the obligation to pay.

  7. An order confirmation will be automatically sent to the Client's provided email address immediately after placing the order. This confirmation is not equivalent to the conclusion of the Sales Agreement.

  8. The Sales Agreement is concluded at the moment the Client receives an email from the Seller confirming acceptance of the order for processing.

  9. Order processing begins after the payment for the Goods and delivery costs has been credited to the Seller's account, with the exception of choosing cash on delivery.

  10. The Seller reserves the right to cancel an order in case of:

    • Lack of payment within 3 working days from the date of placing the order (if advance payment was chosen).

    • Incorrect Client data provided, making delivery impossible.

    • Unavailability of Goods (in such a case, the Client will be informed and will receive a refund of the paid funds).

 

§ 3 Delivery

 

  1. Delivery of Goods is carried out worldwide.

  2. The Client bears the costs of delivery of the Goods, unless the product description or promotional terms state otherwise. Information about delivery costs is available on the Store's website and during the order placement process.

  3. Delivery times: Exact delivery times for the Goods to the Client are provided in the description of the specific Goods or during the order placement, depending on the chosen destination and delivery method. These times are counted from the date of payment being credited or, in the case of cash on delivery (if available for a given region), from the date of conclusion of the Sales Agreement.

  4. In the case of ordering Custom-Made Goods, the processing and delivery time may be extended. Information about the estimated processing time for Custom-Made Goods will be provided in the product description or confirmed to the Client via email after placing the order.

  5. Additional international charges: For deliveries outside the European Union, the Client may be required to pay additional customs duties, taxes (e.g., VAT), or other import fees, in accordance with the regulations of the destination country. These costs are not included in the price of the Goods or the delivery cost and are the sole responsibility of the Client. The Seller has no influence over the amount of these fees and cannot predict their exact amount. The Client should familiarize themselves with local import regulations before placing an order.

 

§ 4 Payment Methods

 The Seller provides the following payment methods:

  • Online Payments (Przelewy24):

    The entity providing online payment services for instant bank transfers is PayPro S.A. (Przelewy24).

    Available payment methods through Przelewy24:

    • Mobile Payments: Fast authorization via Google Pay and Apple Pay, ideal for smartphone users.

    • E-wallets & Global Systems: Option to pay via PayPal, particularly valued by customers making purchases in US Dollars (USD).

    • Payment Cards: Full support for Visa, Visa Electron, MasterCard, and Maestro – including cards issued by international banks.

    • Instant Online Transfers: Real-time bank transfers (Instant Transfers).

    • BLIK: Fast and secure mobile payment system.

  • Online Payments (Autopay):

    • The entity providing online payment services for fast bank transfers is Autopay S.A.

    • Available payment methods via Autopay:

      • Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

      • Fast online transfers (Instant Transfers)

      • BLIK

    • Should there be a need to refund funds for a transaction made by the customer via payment card, the seller will issue the refund to the bank account associated with the Customer's payment card.

  • Traditional bank transfer to the Seller's account: Andżelika Kulik Alania Workshop, account number: 37 1870 1045 2078 1078 0542 0001.

  • Cash on delivery (payment in cash to the courier upon receipt of the shipment).

Detailed information about available payment methods and any associated fees can be found on the Online Store's website in the "Payment Methods" / "Payments" section.

In case of choosing a payment method other than “cash on delivery”, the Customer is obliged to make the payment within 3 business days from the date of concluding the Sales Agreement. After this period, the Seller has the right to cancel the order.

 

§ 5 Right of Withdrawal from the Agreement (Returns)

 

  1. The right to withdraw from the Sales Agreement applies only to Consumers and Entrepreneurs with Consumer Rights.

  2. A Consumer or an Entrepreneur with Consumer Rights has the right to withdraw from the Sales Agreement without giving any reason within 14 days from the day on which the Client took possession of the Goods or on which a third party other than the carrier and indicated by the Client took possession of the Goods.

  3. To exercise the right of withdrawal, the Client must inform the Seller of their decision to withdraw from this agreement by an unequivocal statement (e.g., a letter sent by post or email).

    • The statement can be sent to the email address: alaniaworkshop@gmail.com or in writing to the address: Strzebowiska 14, 38-608 Wetlina, Poland.

    • The Client may use a sample withdrawal form if it's available on the Online Store's website in the "Returns and Complaints" section. Using the form is not obligatory.

  4. In the event of withdrawal from the Sales Agreement, the Client is obligated to return the Goods to the Seller immediately, and in any case no later than 14 days from the day on which they submitted the statement of withdrawal. The deadline is met if the Client sends back the Goods before the expiry of the 14-day period.

    • The returned Goods should be sent to the address: Strzebowiska 14, 38-608 Wetlina, Poland.

  5. The costs of returning the Goods (shipping costs) are borne by the Consumer/Entrepreneur with Consumer Rights.

  6. The Goods should be returned undamaged, complete, in their original packaging (if possible), without signs of use exceeding what is necessary to ascertain the nature, characteristics, and functioning of the item. The Client is responsible for any diminished value of the Goods resulting from handling them in a way other than what was necessary to ascertain the nature, characteristics, and functioning of the Goods.

  7. The Seller shall refund all payments received from the Client, including the costs of delivery of the Goods (with the exception of additional costs resulting from the Client's choice of a delivery method other than the least expensive ordinary delivery method offered by the Seller), without undue delay, and in any case no later than 14 days from the day on which the Client's statement of withdrawal was received.

  8. The refund will be made using the same payment methods as those used by the Client in the original transaction, unless the Client has expressly agreed to a different solution and this does not involve any costs for them.

  9. The Seller may withhold the refund until it has received the Goods back or until the Client has supplied evidence of having sent back the Goods, whichever is the earliest.

  10. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL:

    • The right to withdraw from a distance contract does not apply to a Consumer/Entrepreneur with Consumer Rights in relation to contracts whose subject is Custom-Made Goods, i.e., non-prefabricated goods, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs (Art. 38 point 3 of the Polish Consumer Rights Act).

    • This means that products made to individual order, to specific dimensions, with personalization, which we create from scratch or modify especially for you, are not subject to return.

 

§ 6 Complaints (Non-Conformity of Goods with the Agreement)

 

  1. The Seller is liable to the Client who is a Consumer or an Entrepreneur with Consumer Rights for any lack of conformity of the Goods with the Sales Agreement, existing at the time of their delivery and revealed within two years from that time, in accordance with the provisions of the Polish Consumer Rights Act.

  2. In the event of a lack of conformity of the Goods with the agreement, the Client has the right to file a complaint.

  3. Complaints should be submitted electronically to the address: alaniaworkshop@gmail.com or in writing to the address: Strzebowiska 14, 38-608 Wetlina, Poland.

  4. In the complaint submission, the Client should:

    • Provide their contact details.

    • Indicate the order number.

    • Accurately describe the identified lack of conformity of the Goods with the agreement (the defect).

    • Specify their request (repair, replacement, price reduction, or withdrawal from the agreement – if the non-conformity is significant).

    • Attach photos or videos showing the defect, if possible – this will significantly facilitate the complaint process.

  5. Upon receipt of the complaint, the Seller may ask the Client to send the complained Goods to the address: Strzebowiska 14, 38-608 Wetlina, Poland. The costs of returning the complained Goods shall be borne by the Seller if the complaint is upheld.

  6. The Seller will process the complaint within 14 days from the date of its receipt. The Seller's failure to respond within this period means that the complaint is considered justified.

  7. If the complaint is upheld, the Seller will fulfill the Client's request (repair, replacement of the Goods, price reduction, or refund – depending on the arrangements and the nature of the defect) without undue delay, within a period agreed upon with the Client, not longer than 14 days from the date of processing the complaint.

  8. Custom-made products that are not subject to return under the right of withdrawal are subject to complaint if they have manufacturing defects or inconsistencies with the agreed specification.

 

§

7 Personal Data Protection and Privacy Policy

 

  1. The administrator of personal data of Online Store Clients is ALANIA WORKSHOP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Strzebowiska 14, 38-608 Wetlina, Poland.

  2. The purpose of processing Clients' personal data, provided in connection with using the Online Store (including making purchases and creating a Client Account), is:

    • Fulfilling orders and providing services related to operating the Online Store.

    • Servicing the Client Account (if created).

    • Handling complaints.

    • Establishing, pursuing, or defending potential claims.

    • Marketing purposes (where consent is given).

    • Fulfilling legal obligations incumbent upon the Seller.

  3. The legal basis for processing Clients' personal data is:

    • The sales agreement or actions taken at the Client's request aimed at its conclusion (Art. 6 sec. 1 lit. b of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR)).

    • A legal obligation incumbent upon the Seller related to accounting and other legal provisions (Art. 6 sec. 1 lit. c GDPR).

    • The Seller's legally justified interest, consisting of processing data for the purpose of establishing, pursuing, or defending potential claims (Art. 6 sec. 1 lit. f GDPR).

    • The Client's consent (Art. 6 sec. 1 lit. a GDPR) regarding data processed based on separate consent (e.g., for marketing purposes, if not covered by another legal basis).

  4. Clients' personal data may be transferred to entities processing data on behalf of the Seller, such as courier companies, payment operators, hosting providers, and accounting firms – solely for the purpose and scope necessary for the performance of the Sales Agreement or other services provided by the Online Store.

  5. The Client has the right to access the content of their data and the right to rectification, erasure, restriction of processing, the right to data portability, the right to object to data processing, and the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

  6. The Client has the right to lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych) if they believe that the processing of their personal data violates GDPR provisions.

  7. Detailed information regarding the processing of personal data and the use of Cookies can be found in a separate document, the Privacy and Cookies Policy, available on the Online Store's website.

 

§ 8 Out-of-Court Complaint Resolution and Claim Enforcement

 

  1. The Seller informs that a Client who is a Consumer has the possibility to use out-of-court methods of complaint resolution and claim enforcement.

  2. Detailed information regarding the Consumer's possibility to use out-of-court dispute resolution methods and the rules of access to these procedures are available at the offices and on the websites of municipal (district) consumer ombudsmen, Provincial Inspectorates of Trade Inspection, and the Office of Competition and Consumer Protection.

  3. The Consumer may also use the ODR (Online Dispute Resolution) online platform available at: https://ec.europa.eu/consumers/odr/pl, for out-of-court resolution of disputes regarding contractual obligations arising from online sales agreements or service agreements.

 

§ 9 Final Provisions

 

  1. In matters not regulated by these Regulations, the provisions of Polish law shall apply, in particular the provisions of the Consumer Rights Act, the Civil Code, and the GDPR.

  2. The Seller reserves the right to amend these Regulations for important reasons, in particular in the event of changes in legal regulations, technological changes, changes in payment and delivery methods affecting the provisions of the Regulations. The Seller will inform Clients about each change to the Regulations by placing the new content of the Regulations on the Online Store's website and notifying Clients with a Client Account electronically. The changes come into effect after 7 days from the date of their publication. Orders placed before the effective date of the changes to the Regulations are processed based on the provisions applicable on the date of placing the order.

  3. In the event that any provision of these Regulations is deemed invalid, the remaining provisions shall remain in force.

  4. Any disputes arising from Sales Agreements between the Seller and the Consumer will be resolved amicably in the first instance. In the absence of an agreement, disputes will be resolved by the court competent for the Consumer's place of residence. In the case of disputes with Entrepreneurs, the competent court will be the court competent for the Seller's registered office.